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Warranty Statement

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Warranty Statement

LIMITED WARRANTY 

Spaceworx warrants to you, the original buyer, that all goods shall be free of defects in stationary (non-movable parts) material and/or workmanship attributable to manufacture for a period of 3 years from the date of original buyer’s receipt of product. Materials considered as moving or operational parts* are warranted for a period of one year. Damage resulting from improper handling, including relocating and disassembling and reassembling after merchandise is received or from exposure to weather or extreme atmospheric conditions is not covered by the Spaceworx warranty. Warranty is subject to normal use under normal conditions. Spaceworx shall in no event be liable for incidental or consequential damages. Sunlight, smoke, moisture, cleaning products and/or other environmental conditions may cause materials to vary from their original color and/or damage the products. These variations are considered to be the nature of the material in relation to their environmental exposure and are not covered under this warranty. The repair or replacement of defective goods constitutes Spaceworx’s entire obligation. There are no other warranties, expressed or implied, including any warranty or merchantability or fitness for a particular purpose. If any model or sample is shown to the buyer, such a model or sample is used merely to illustrate the general type and quality of goods, and not to represent that goods supplied to the buyer will necessarily conform in all respects to the sample or model. All claims for the seller’s failure to comply with this warranty shall be governed by the provisions of this paragraph. 

*Operational Parts-  Door handles, Hinges, Electrical Components such as fans & lights are warrantied for 1 year from installation. 

 

ABOUT OUR STANDARDS 

Every Spaceworx product is thoroughly inspected for quality control and defective free materials.

 

ABOUT OUR WARRANTY 

The exclusive Spaceworx warranty is available only to you, the original purchaser, and becomes effective with your delivery date. Spaceworx warranty does not cover the cost or associated costs of labor for the repair or replacement of parts. Any labor costs associated with the repair of the product will be the dealer and/or end user’s responsibility and Spaceworx will not refund in any manner a dealer or end-user for any labor cost associated with repairs for damage, defect or replacement parts, unless at its sole discretion, without obligation.  

This warranty does not apply to damage caused by normal “wear and tear”, damage caused by misuse, abuse transportation of the product to different locations, damage caused by tear-down and/or reconfiguration of the product, damage caused by exposure to moisture. If the product is determined to have been installed, incorrectly, it is the sole discretion of Spaceworx to make a determination if the product was installed incorrectly or a defect is due to incorrect assembly/installation or usage.

This warranty does not cover marking, scratching, denting or other visual defects caused by the user or users.

Spaceworx makes every effort to ensure quality control during fabrication.  The quality of the products can be viewed in various showroom locations around the country or arrangements can be made to visit a project installation.

Minor blemishes and or scuffs/small scratches can occur during installation.  Spaceworx’s dealers and installations crews should make every effort to clean, buff and touch up any minor blemishes.

It’s sole discretion of Spaceworx and or through its dealer partner if a product is deemed defective.  It is furthermore the sole discretion if any defects can be cured through touch up measures or replacement parts.

 

HOW TO PROCEED IF YOU OBSERVE A DEFECT

First and foremost, should you notice a manufacturing defect, it is important that you promptly notify our office within 30 days from the date of installation in order to exercise your rights under this warranty. Please contact our Customer Service office, and have your original sales receipt and delivery ticket when making a claim. 

 

SPACEWORX CUSTOMER SERVICE

info@spaceworx.us